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Store Policy

Let's get on the same page and understand how we work

Customer Care

Tannie Boom Store Policies

Welcome to Tannie Boom! We aim to provide a seamless shopping experience while sharing valuable cannabis strain information and offering unique cannabis-inspired apparel. Please review our store policies below to ensure a smooth and enjoyable experience.

1. General Information
Tannie Boom specializes in cannabis-inspired clothing and accessories for both men and women, with all items reflecting our love for cannabis culture. We also share educational content about cannabis strains, though we do not sell cannabis or related products.

2. Payment Methods
We accept major credit/debit cards, PayPal, and other popular payment gateways for secure transactions. All payments are processed through encrypted systems to protect your financial information.

3. Shipping Policy
- Processing Time: Orders are typically processed within 2 business days.
- Shipping: We ship domestically. Shipping times vary by location:
  - Domestic: 5-7 business days
- Shipping fees are calculated at checkout based on your location and the weight of your order.
-Tracking: Once your order is shipped, you'll receive a tracking number to monitor its delivery.

4. Returns and Exchanges
Returns: We accept returns for items in their original condition within 14 days of delivery. To qualify for a refund, items must be unworn, unwashed, and in their original packaging. 
Exceptions: Sale items are final and cannot be returned.
Exchanges: If you need to exchange an item for a different size or colour, please contact us within 14 days of receiving your order. Exchanges depend on stock availability.
Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

5. Refunds
Once we receive your return, we will inspect the item(s) and process your refund. Refunds will be issued to the original payment method within 5-10 business days. 

 

6. Order Cancellation**
Orders can be cancelled within 24 hours of purchase. After that, we may not be able to cancel if the order has already been processed and shipped.

7. Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information. Any data collected on our site, such as your name, shipping address, or payment details, is used solely for order processing and delivery purposes. We do not share or sell your information to third parties.

8. Contact Us
For any questions or concerns about your order, feel free to reach out to us at [insert email address]. We're here to help and will respond to inquiries within 24-48 hours.

Thank you for choosing Tannie Boom! We appreciate your support of cannabis culture and are excited to serve you with high-quality apparel and accessories.

Privacy & Safety

At Tannie Boom, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience on our website. This Privacy and Safety Policy outlines how we collect, use, and protect your data. By using our site, you agree to the practices described below.

1. Information We Collect

We collect personal information to process your orders and improve your shopping experience. The types of information we may collect include:

  • Personal Information: Name, email address, billing and shipping address, phone number, and payment information.

  • Browsing Information: We may collect information about your interaction with our site, including your IP address, browser type, device, and pages visited.

  • Order History: Details about products purchased and returns to improve our services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website and product offerings based on customer feedback.

  • Send you updates on your order status, new products, promotions, or special offers (you may opt out of marketing emails at any time).

We do not sell or share your personal information with third parties except when necessary to complete your order (e.g., payment processors and shipping companies).

3. Data Protection and Security

We implement a variety of security measures to protect your personal information. Our website uses SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely when you enter sensitive information such as payment details.

Additionally, we store your personal data in secure servers and limit access to authorized personnel only. While we take every precaution to safeguard your data, please understand that no system is entirely foolproof. We encourage you to keep your account details private and use strong passwords.

4. Third-Party Services

We work with trusted third-party service providers to enhance your shopping experience, such as payment processors and shipping carriers. These companies have access to personal information necessary to perform their services but are obligated not to disclose or use it for other purposes.

Our site may contain links to other websites. Tannie Boom is not responsible for the privacy practices or the content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

5. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us understand how you interact with our website, allowing us to offer personalized features and recommendations.

You can control or disable cookies in your browser settings; however, disabling cookies may affect certain functionalities of the site.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly.

  • Request that we limit or stop the processing of your data where legally applicable.

To exercise these rights, please contact us at [insert contact email].

7. Children’s Privacy

Our site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Updates to This Policy

We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our site following the update will indicate your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about our Privacy and Safety Policy, please contact us at [insert email address]. We are here to assist you and address any privacy-related concerns.

Thank you for trusting Tannie Boom with your personal information. Your privacy and security are important to us, and we are committed to protecting them.

Payment Methods

- Credit / Debit Cards

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